LEVANS SERVICE

Shipping & Returns

We want your order to reach you safely and as quickly as possible. Here you'll find everything you need to know about shipping, tracking, returns and complaints.

Shipping costs €5.50

Free from €49

Delivery time 2–3 working days

Shipping within Germany

We currently deliver exclusively within Germany. Shipping includes tracking and is handled by a shipping provider selected by us.

Shipping costs €5.50. Delivery is free for orders of €49 or more.

Processing & delivery time

We process orders Monday to Friday and hand them over to our selected shipping provider as quickly as possible.

Delivery usually takes 2–3 working days. Delivery may take a little longer on weekends, public holidays, or during periods of especially high order volume.

Tracking

As soon as your parcel is on its way, you'll receive a shipping confirmation with a tracking link. Please note it can take our shipping provider a little while to show the first tracking status after the shipping confirmation.

Returns & withdrawal

You can return your order under the statutory right of withdrawal. You bear the direct cost of the return shipment yourself.

Please contact us before returning an item at support@levans-shop.de, so we can match your return correctly and agree on the next steps together. This does not affect your statutory right of withdrawal.

Please note: for sealed snack products, the right of withdrawal may expire early once the seal has been removed and the item is no longer suitable for return for reasons of health protection or hygiene.

Wrong or damaged item

Did an item arrive wrong, damaged, or not in perfect condition? Please email us at support@levans-shop.de.

Include your order number, the affected item, and a short description of the problem. Clear photos help us review your case faster.

For quality issues, please also include the batch number and best-before date if possible. Please keep the item and packaging until the issue is resolved.

What happens after you contact us?

We review your request as quickly as possible and usually get back to you within 1–2 working days. Depending on the situation, we'll arrange a replacement, a return, or another suitable solution together with you.

Please don't send a disputed item back without checking with us first. If a return is needed, we'll let you know the next steps and cover the necessary costs.