LEVANS SERVICE
Questions? Here are the answers.
From our ingredients to your order: here we answer the questions we hear most often. If your question isn't listed, just send us a message.
Products & ingredients
What makes LEVANS products different?
We focus on short, easy-to-understand recipes, as high a share of animal protein as possible, and transparent labelling. You won't find added sugar, added salt, or artificial colours, flavours or preservatives in our products.
You'll find the complete ingredients and analytical constituents listed in full on each product page.
What does monoprotein mean?
A monoprotein product contains just one source of animal protein, for example chicken, lamb, horse or rabbit.
This can be helpful if you want to keep your dog's diet easy to track, or if you already know which types of meat they tolerate well. Monoprotein doesn't automatically mean a product is suitable for every dog, though.
Are all LEVANS products monoprotein products?
Almost all our treats and chews are monoprotein products. At the same time, we always consider the complete recipe rather than focusing on a single characteristic.
Our salmon roll deliberately combines salmon and cod. It contains exactly two animal ingredients and provides more than 80 percent protein. You can find its complete composition clearly listed on the product page.
What are novel proteins?
Novel proteins are animal protein sources a dog has rarely or never eaten before. Whether a protein really counts as novel therefore depends on that particular dog's dietary history.
Horse, lamb and rabbit are often among the less commonly used protein sources. They widen the choice available and can be especially useful if you want to keep your dog's diet deliberately varied or easy to track.
Do your products contain additives or fillers?
We avoid unnecessary fillers, added sugar, added salt, and artificial colours, flavours or preservatives.
A small number of products contain small amounts of glycerine or corn starch. These ingredients serve a practical purpose and help maintain texture and consistency. All ingredients are listed in full on the respective product page.
How do I find the right chew for my dog?
Besides your dog's size, consider their age, teeth, chewing strength and personal preferences.
Smaller or softer products are often better suited to small or older dogs. Larger, firmer chews are meant for experienced, strong chewers. Supervise your dog while chewing and always provide fresh water.
Where can I find the composition and feeding recommendation?
Every product page includes the complete composition, the analytical constituents and, where relevant, a feeding recommendation.
If your dog has individual intolerances, pre-existing conditions or a special diet, please also check your choice with your vet.
Orders & shipping
Where does LEVANS deliver to?
At the moment, we deliver exclusively within Germany.
What are the shipping costs?
Shipping within Germany costs €5.50. Orders of €49 or more ship free of charge.
How long does delivery take?
Delivery usually takes 2–3 working days.
Orders placed by 4pm from Monday to Friday are usually processed the same working day and handed to our selected shipping provider as quickly as possible.
Delivery may take a little longer on weekends, public holidays, or during periods of especially high order volume.
Can I track my order?
Yes. As soon as your parcel is on its way, you'll receive a shipping confirmation with a tracking link.
Please note it can take our shipping provider a little while to show the first tracking status after the shipping confirmation.
Returns & order concerns
Can I return my order?
You can return your order under the statutory right of withdrawal. You bear the direct cost of the return shipment yourself.
Please read the complete terms in our withdrawal policy before sending anything back, and don't return goods without getting in touch first.
What if an item arrives wrong, damaged, or not in perfect condition?
Please email us at support@levans-shop.de. Include your order number, the affected item, and a short description of what happened.
Clear photos help us review things quickly. Please don't send the item back without checking with us first. We'll look into it and let you know the next steps.
What information do you need for a complaint?
We need your order number, the affected item, and a short description of the issue.
Photos help us review things quickly. For quality issues, please also include the batch number and best-before date if possible. Please keep the item and packaging until the issue is resolved.
If a return is needed, we'll let you know the next steps and cover the necessary costs.
Contact
How can I reach LEVANS?
You can reach us through the contact form or by email at support@levans-shop.de.
When will I get a reply?
We usually reply within 1–2 working days.